Frequently Asked Questions
Everything you need to know about shopping at Naughty Hook – Naughty Nook
What are your standard shipping times?
Orders are typically processed within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location, and you will receive a tracking number as soon as your package departs our warehouse.
Is your packaging discreet?
Yes, we prioritize your privacy. All orders are shipped in plain, unmarked boxes or mailers with a neutral return address to ensure your purchase remains confidential.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Due to the personal nature of our products, we cannot accept returns on items that have been opened or used.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as secure digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking link. You can also log into your Naughty Hook account to view your order status and history at any time.
Are your products body-safe?
Absolutely. We curate our collection from reputable manufacturers who use high-quality, body-safe materials such as medical-grade silicone, stainless steel, and phthalate-free plastics.